How to Get a Live Person at the IRS 2021

Dealing with the Internal Revenue Service (IRS) is a necessary part of life for many individuals and businesses. Whether you need assistance with tax filing, have questions about your refund, or need guidance on a specific tax issue, talking to a live person at the IRS can be incredibly helpful. However, the process of reaching a live person at the IRS can sometimes be frustrating due to long wait times and automated phone systems. Follow these steps to get a live person at the IRS in 2021.

1. Determine the reason for your call: Before contacting the IRS, clarify the purpose of your call. This will help you navigate the phone system more efficiently and ensure you are directed to the appropriate representative.

2. Call the IRS phone number: The general IRS phone number for individual taxpayers is 1-800-829-1040. For business-related inquiries, call 1-800-829-4933. Be prepared for long wait times, especially during peak tax seasons.

3. Navigate the automated system: When you call the IRS, you will likely encounter an automated system. Listen carefully to the options and select the one that best matches the reason for your call. If you are unsure, choose the option that allows you to talk to a live person.

4. Use the “0” or “operator” option: If the automated system does not provide a clear option to speak to a live person, try pressing “0” or saying “operator” repeatedly. This may bypass the automated system and connect you directly to a representative.

5. Be patient and persistent: It is not uncommon to experience long wait times or get disconnected while trying to reach a live person at the IRS. Stay patient and be prepared to make multiple attempts if necessary.

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6. Contact the Taxpayer Advocate Service: If you have tried unsuccessfully to reach a live person at the IRS and your issue is causing significant financial hardship, you can contact the Taxpayer Advocate Service (TAS) for assistance. The TAS is an independent organization within the IRS that helps taxpayers resolve problems with the IRS.

7. Utilize online resources: In some cases, you may find the answers to your questions or concerns on the IRS website. The IRS website offers a wealth of information, including FAQs, forms, and publications. Take advantage of these resources before attempting to contact the IRS directly.

8. Consider professional help: If your tax issue is complex or you are struggling to navigate the IRS system, it may be beneficial to seek the assistance of a tax professional, such as an enrolled agent or certified public accountant. These professionals can provide expert guidance and represent you in dealings with the IRS.


1. How long does it typically take to reach a live person at the IRS?
The wait times can vary, but during peak tax seasons, it can take several hours. Be prepared to spend some time on hold.

2. Can I schedule an appointment with an IRS representative?
No, the IRS does not offer appointments. The phone lines are the primary method of contacting the IRS.

3. What documents should I have ready before calling the IRS?
Have your Social Security number, tax identification number, relevant tax forms, and any supporting documents readily available.

4. Can I email the IRS with my questions or concerns?
No, the IRS does not offer email support. Contacting them by phone is the most effective way to get assistance.

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5. What can I do if the IRS is not resolving my issue?
If you have tried reaching out to the IRS multiple times and your issue remains unresolved, consider contacting the Taxpayer Advocate Service for assistance.

6. Can I request a callback from the IRS instead of waiting on hold?
The IRS does not currently offer a callback option. You will need to wait on hold until a representative is available.

7. Is it possible to visit an IRS office in person?
In-person services are limited, especially due to the ongoing COVID-19 pandemic. Check the IRS website for updates on office availability.

8. Can I get help with tax preparation from the IRS?
The IRS does not provide assistance with tax preparation. However, they offer free tax preparation assistance for eligible individuals through the Volunteer Income Tax Assistance (VITA) program.

Remember, patience and persistence are key when trying to reach a live person at the IRS. Utilize online resources, consider professional help if needed, and be prepared for potential wait times.

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